Refund policy

Return and Refund

Wrong item sent/Doesn't work or defective

• If we send you a different product from the one you ordered, or if the item is defective, don't hesitate to contact us with an image or video showing the case. The more information you provide, the faster we can help resolve your request. If you are approved to return, our after-sale team will reply with the warehouse address or send you FREE Return Label. Please choose a trackable shipping service and give us the tracking number thus we can check the status and receive your returned item properly. Then We will process an exchange or refund as soon as possible.
• Exchanges due to shipping errors by us will not be subject to a restocking fee or shipping charges.

Cancellation

• You can submit a contact form to cancel orders.

Invalid address

• Please enter the valid address. Changing your shipping address after shipping out is not acceptable. If it's too late and the parcel is sent to the wrong address and returned, the buyer should pay the return fee. 

Refund

• If you have not received your refund yet, Check your bank account or contact your credit card company. Next, contact your bank. There is often some processing time before a refund is submitted. If you've done all of this and still have not received your refund yet, pls contact us.